Help Center
Frequently Asked Questions
Answers about Smart QR™, AI Product Expert™, manuals, warranty, plans, and the full post-purchase experience — without downloading an app.
About MyQRGuide
MyQRGuide is a post-purchase customer experience platform that connects physical products and service locations to intelligent digital experiences through Smart QR™ technology.
It gives customers one branded destination for product instructions, videos, AI-assisted support, live communication, warranty registration, loyalty benefits, offers and other after-sales services.
For businesses, MyQRGuide provides one platform for managing product information, customer support, warranty activity, customer relationships, marketing and Product Intelligence.
No. A standard QR-code generator creates a link. MyQRGuide manages the complete experience that opens after the QR code is scanned.
The platform behind the QR code can include:
- Digital product guides
- AI-generated instruction manuals
- AI Product Expert™
- Live chat
- Support tickets
- Warranty registration
- Loyalty programs
- Coupons and offers
- Related products
- Customer communication
- Product Intelligence
- Post-purchase marketing tools
The QR code is the entry point. The real value is the complete customer experience behind it.
No. Digital manuals and product guides are an important part of the platform, but MyQRGuide is designed to manage the complete relationship after the product has been purchased.
This includes:
- Product onboarding
- Setup instructions
- Troubleshooting
- Customer support
- Live chat
- AI assistance
- Warranty registration
- Loyalty programs
- Customer clubs
- Offers and promotions
- Upselling and cross-selling
- Customer re-engagement
- Product analytics
MyQRGuide is designed for:
- Brands and manufacturers
- Private-label businesses
- OEM businesses
- Amazon sellers
- Marketplace sellers
- E-commerce brands
- Retailers and distributors
- Importers and exporters
- Product-development companies
- Service providers
- Physical business locations
The platform can support a business with one product or a company managing a large international product catalog.
Yes. MyQRGuide can also connect physical locations and service businesses to branded digital Service Experiences.
A Service Mini Site may include:
- Service information
- Booking options
- Contact details
- AI-assisted answers
- Live chat
- Frequently asked questions
- Promotions
- Loyalty benefits
- Customer forms
- Support options
- Relevant service recommendations
The available tools may depend on the account plan and current product release.
Free and Paid Accounts
Yes. MyQRGuide offers a free account that allows businesses to explore the platform, create an initial product experience and understand how Smart QR™-powered product support works.
The free dashboard is designed mainly for:
- Learning how the platform works
- Creating an initial product mini-site
- Testing a digital product guide
- Adding basic product information
- Experiencing the customer-facing result
- Evaluating whether MyQRGuide fits the business
The free plan is a useful starting point, but it is not intended to provide the complete operational, support and marketing capabilities available to paid businesses.
The free dashboard focuses on helping a business create and test a basic digital product experience. The paid dashboard is designed for businesses that want to manage the complete post-purchase customer relationship.
Depending on the selected plan, paid accounts can access broader capabilities such as:
- More products and Smart QR™ experiences
- Advanced digital guides
- AI-generated manuals
- AI Product Expert™
- Brand knowledge training
- Warranty registration and management
- Live chat
- Support tickets
- Customer clubs and loyalty programs
- Coupons and promotional offers
- Upselling and cross-selling
- Email and WhatsApp communication
- Customer re-engagement
- Product Intelligence
- Advanced analytics
- Multilingual product experiences
- Team and business management tools
- Increased usage allowances
- Additional customization
- Advanced support and onboarding
The exact features and usage limits should always be confirmed on the current pricing page.
The free account is mainly suitable for testing and creating an initial experience. A paid account is intended for businesses that want to use MyQRGuide as an active after-sales, support, marketing and customer-retention platform.
Paid plans can help a business move beyond simply displaying information and begin managing:
- Customer support
- Warranty activity
- Customer communication
- Loyalty
- Repeat purchases
- Product recommendations
- Marketing campaigns
- Customer insights
- Multiple product experiences
- Ongoing product-content updates
No. The free account is designed to introduce the platform and allow limited testing.
Warranty registration is included on Free. The complete after-sales system — including advanced support, loyalty, marketing, communication and Product Intelligence capabilities — is primarily available through paid plans.
No. Paid plans can be useful for small businesses, growing private-label brands and large manufacturers.
The main question is not the size of the company. It is whether the business wants to actively manage the customer relationship after the sale.
AI Product Expert™ and Product Knowledge
The AI Product Expert™ is a knowledgeable product assistant that can help customers understand and use a specific product.
It can answer questions using information approved by the business, including:
- Product manuals
- Product specifications
- Setup instructions
- FAQs
- Troubleshooting procedures
- Warranty information
- Safety instructions
- Videos
- Support documentation
- Product policies
The goal is to give customers fast access to relevant product knowledge without forcing them to search through long documents.
The AI Product Expert™ can become highly knowledgeable about the product when the business provides complete, accurate and approved information. The more useful knowledge the business supplies, the more effectively the agent can help customers.
The knowledge can include:
- How the product works
- How to install it
- How to operate it
- How to maintain it
- Common problems
- Product limitations
- Safety information
- Warranty rules
- Accessories and related products
The business remains responsible for reviewing the information and keeping it current.
The AI Product Expert™ is designed to answer from official product knowledge provided or approved by the business.
This helps reduce dependence on random, outdated or unofficial information found elsewhere online.
The AI Product Expert™ can be available whenever the product experience is accessible, subject to platform availability, account settings and usage limits.
For issues requiring a person, the customer can be directed to live chat, a support ticket or another contact method.
It can handle many common product questions, explain instructions and help customers find relevant information. However, it does not need to replace the business's support team.
MyQRGuide is designed to combine:
- Automated information
- AI-assisted answers
- Live chat
- Support tickets
- Human customer service
This allows simple questions to be answered quickly while more complicated cases can still be handled by a person.
Instruction Manuals and Product Guides
Yes. MyQRGuide includes AI tools that can help businesses create, organize and improve product instruction manuals.
A business can provide product information such as:
- Product specifications
- Existing manuals
- Product descriptions
- Images
- Setup instructions
- Safety information
- Frequently asked questions
- Troubleshooting information
- Warranty policies
- Videos
The AI can help turn this information into a structured and easy-to-understand product guide. The business should review and approve the final content before publishing, especially when it includes safety instructions, compliance information or technical claims.
Yes. The AI manual-generation tools can help build a guide from the product information supplied by the business.
The system can help organize content into sections such as:
- Product overview
- Parts and components
- Setup
- Installation
- How to use the product
- Maintenance
- Troubleshooting
- Safety
- Warranty
- Frequently asked questions
The quality of the result depends on the quality and completeness of the information provided.
Yes. An existing manual can be used as a starting point.
MyQRGuide can help:
- Reorganize the information
- Simplify difficult language
- Add clearer sections
- Convert static content into an interactive guide
- Add videos and images
- Translate the content
- Create searchable FAQs
- Prepare the knowledge for the AI Product Expert™
In many cases, MyQRGuide can reduce or replace large printed manuals by providing a digital guide that can be updated, translated and expanded.
However, some products may still require printed safety, compliance or regulatory information. The business remains responsible for determining which printed information is legally required in each market.
Yes. Product information can be displayed as an interactive digital guide and can also be offered as a downloadable or exportable PDF when the relevant feature is enabled.
Yes. A product guide can include:
- Setup videos
- Installation demonstrations
- Product images
- Diagrams
- Troubleshooting videos
- Maintenance instructions
- Safety demonstrations
This can make complicated instructions easier to understand than text alone.
Yes. MyQRGuide supports multilingual product experiences.
AI tools can help accelerate the translation process, but important legal, technical and safety information should be reviewed by a qualified person before publication.
Customer Service and Live Support
Yes. MyQRGuide can support the complete product-service journey from the first customer question to human support.
A business can provide:
- Digital manuals
- AI-assisted answers
- Troubleshooting
- Live chat
- Support tickets
- WhatsApp contact
- Email contact
- Warranty registration
- Service information
- Replacement-part information
- Product updates
- Frequently asked questions
This allows customers to begin with self-service and move to a real support representative when needed.
Yes. Businesses can provide live chat as part of the product experience, depending on the account plan and configuration.
Live chat can work alongside the AI Product Expert™, allowing customers to receive an automated answer first and then continue with a human representative when necessary.
Yes. Customers can submit a support request or ticket through the product experience when that feature is enabled.
The business can use the ticket to manage issues that cannot be solved immediately through the guide, AI or live chat.
Yes. The product mini-site can provide approved contact options such as WhatsApp, email or other communication channels.
The available methods depend on the business configuration and relevant integrations.
Yes. By giving customers immediate access to official manuals, videos, troubleshooting, AI answers and FAQs, MyQRGuide can reduce repetitive questions reaching the customer-service team.
This allows the support team to focus on more complicated issues.
Yes. MyQRGuide can be used as the central service and support environment for the product.
It can include:
- Full instruction manuals
- Installation guides
- Maintenance instructions
- Troubleshooting
- Service procedures
- Replacement-part information
- Safety information
- Warranty details
- AI-assisted answers
- Live chat
- Support tickets
- Human customer-service contact
Some internal repair procedures may still need restricted access if they are intended only for authorized technicians.
Warranty Registration
Yes. A product experience can include digital warranty registration.
Customers can submit the required product and purchase information without searching for a separate website or completing a paper form.
No. Scanning the QR code opens the product experience.
The customer must complete the required registration form and submit the necessary information before the warranty registration is recorded.
Yes. Warranty-registration information can be managed through the MyQRGuide dashboard, subject to the selected plan, account configuration and applicable data permissions.
Yes. Each product can contain its own:
- Warranty period
- Warranty conditions
- Registration requirements
- Proof-of-purchase requirements
- Documents
- Contact process
- Service instructions
The business should ensure that the published warranty information matches its official policy and applicable law.
Yes. Warranty registration can create a direct post-purchase connection between the customer and the brand.
With the required permissions, the business may then provide:
- Product updates
- Support information
- Maintenance reminders
- Loyalty benefits
- Relevant offers
- Replacement products
- Accessories
- Future communication
After-Sales Marketing and Loyalty
Depending on the selected plan, paid users can access tools such as:
- Warranty registration
- Warranty management
- AI Product Expert™
- Live chat
- Support tickets
- Customer forms
- Customer clubs
- Loyalty programs
- Product updates
- Multilingual product experiences
- Advanced guides
- Product Intelligence
- Customer communication
- Advanced analytics
These tools are designed to help the business continue supporting the customer after the sale.
Paid accounts may include capabilities such as:
- Coupons
- Promotional offers
- Upselling
- Cross-selling
- Related-product recommendations
- Loyalty campaigns
- Customer-club communication
- Email campaigns
- WhatsApp re-engagement
- Popups and promotional messages
- Review requests
- Referral opportunities
- Repeat-purchase campaigns
Availability depends on the selected plan and enabled integrations.
Yes. MyQRGuide can help businesses remain connected to customers after the original purchase.
This can create opportunities to promote:
- Accessories
- Replacement parts
- Refills
- Consumables
- Upgraded products
- Related products
- Maintenance services
- Special offers
The recommendations should remain relevant to the customer and the product.
A product experience can invite satisfied customers to leave a review or share feedback.
Businesses should avoid manipulating reviews and should comply with the rules of the relevant marketplace, review platform and country.
Yes. Paid accounts can use customer clubs, loyalty benefits and offers to encourage customers to remain connected to the brand.
The loyalty experience may include:
- Member registration
- Special discounts
- Exclusive offers
- Product updates
- Early access
- Repeat-purchase benefits
- Referral rewards
- Relevant content
Yes, when the customer has provided the required information and permissions.
Communication may include:
- Product updates
- Support messages
- Warranty information
- Maintenance reminders
- Loyalty benefits
- Offers
- Relevant product recommendations
Businesses remain responsible for complying with privacy, marketing and communication laws.
Product Intelligence and Analytics
Product Intelligence helps businesses understand what customers need after purchasing or interacting with a product.
It may include information about:
- Which QR codes are scanned
- Which guides are opened
- Which videos are watched
- Which questions customers ask
- Which products receive support requests
- Which warranties are registered
- Which offers receive engagement
- Which support problems appear repeatedly
- Which products create repeat interest
Product Intelligence can help a business improve:
- Product design
- Product instructions
- Packaging
- Customer support
- Warranty processes
- Marketing
- Future products
- Frequently asked questions
- Training material
For example, if many customers ask the same setup question, the business can improve the manual, add a video or change the product packaging.
No. A scan does not automatically reveal the customer's identity.
A customer becomes identifiable only when they intentionally provide information through an action such as:
- Warranty registration
- Joining a loyalty club
- Completing a form
- Starting a support request
- Subscribing to communication
- Making a purchase
The required privacy and consent rules must be followed.
MyQRGuide can provide scan and engagement analytics depending on account configuration, technical availability and user privacy settings.
Location information may be approximate.
Smart QR™ and Product Mini-Sites
The customer is taken to a branded digital experience connected to the specific product or service.
Depending on how the business configures it, the customer may access:
- Product instructions
- Setup guidance
- Videos
- Troubleshooting
- AI Product Expert™
- Live chat
- Support tickets
- Warranty registration
- Loyalty benefits
- Coupons
- Related products
- Replacement parts
- Contact information
No. Customers normally access the experience directly through their mobile browser after scanning the QR code.
Some actions, such as warranty registration, joining a loyalty club or contacting support, may require the customer to submit information.
Yes. The content connected to a MyQRGuide Smart QR™ can be updated without replacing the QR code already printed on the product, packaging, insert, warranty card or physical location.
This allows businesses to:
- Correct instructions
- Add new videos
- Update troubleshooting information
- Change warranty details
- Add support options
- Publish new offers
- Recommend new accessories
- Update translated content
A unique Smart QR™ is usually recommended for each product model or customer experience.
This allows the product information, support, warranty, analytics and customer journey to remain relevant to that specific product. Products or variants that share the same instructions can sometimes be grouped.
Yes. Businesses can customize the experience with their own:
- Logo
- Brand colors
- Product images
- Videos
- Text
- Instructions
- Contact options
- Warranty information
- Offers
- Related products
- Support content
Available design and customization options may vary by plan and template.
Yes. MyQRGuide is designed to support multiple products, product families, languages, brands and markets.
Each product can have its own Smart QR™, product mini-site, knowledge base, support content, warranty process and analytics.
Patent-Pending AI Knowledge Technology
The MyQRGuide AI Knowledge Engine™ is a patent-pending technology designed to organize and publish official product knowledge in a structured way.
It can bring together information such as:
- Instruction manuals
- Product guides
- Specifications
- Product images
- Videos
- FAQs
- Troubleshooting information
- Warranty policies
- Support procedures
- Brand-approved answers
This structured knowledge can be used inside MyQRGuide by the AI Product Expert™ and other customer-support tools.
MyQRGuide helps businesses prepare, structure and publish official product information in a format that AI-powered search and assistance systems can more easily discover and understand.
Instead of allowing external AI systems to rely only on random websites, marketplace listings or unofficial answers, the brand can publish a clearer and more authoritative source of product knowledge.
This can help AI systems understand:
- What the product is
- How it works
- How it should be used
- Which instructions are official
- Which product specifications are correct
- How customers should solve common problems
- What warranty and support information applies
MyQRGuide cannot control every external AI platform or guarantee that every system will immediately use the information, but the technology is designed to make official product knowledge more accessible, structured and AI-readable.
Yes. By publishing structured, official and regularly updated product knowledge, MyQRGuide can help make it easier for AI-powered search engines, assistants and answer systems to locate and understand accurate product information.
This is part of the patent-pending knowledge technology behind the platform.
No. The knowledge environment can include much more than the instruction manual.
It can include:
- Product specifications
- Troubleshooting
- Warranty policies
- Frequently asked questions
- Videos
- Customer-support procedures
- Safety information
- Accessories
- Replacement parts
- Brand policies
- Approved product recommendations
Setup and Account Management
No advanced development knowledge is normally required.
Businesses can create and manage product information, guides, videos, warranty details, AI knowledge and support options through the dashboard. Advanced integrations or large product catalogs may require technical or onboarding assistance.
A basic experience can be published once the business has prepared:
- Product name
- Product images
- Instructions
- Brand information
- Support details
More advanced experiences involving AI knowledge, multiple languages, warranty workflows, loyalty, marketing or integrations may require additional preparation.
Yes. Businesses can update:
- Manuals
- Product information
- Videos
- FAQs
- Troubleshooting
- Warranty details
- Support options
- Offers
- Related products
- AI knowledge
The QR code does not usually need to be replaced.
Yes. MyQRGuide can support products sold through Amazon, other marketplaces, retail stores, distributors and direct-to-consumer websites.
The seller remains responsible for complying with marketplace policies and local laws.
Yes. MyQRGuide is designed for businesses operating across different countries, markets and languages.
Businesses remain responsible for local requirements relating to:
- Consumer protection
- Product safety
- Privacy
- Warranty
- Accessibility
- Marketing
- Communication consent
- Printed regulatory information
Pricing depends on the current plan, usage, number of products, AI usage, support tools, marketing capabilities and other enabled features.
The pricing page should always be used as the current source for available plans and limits.
No. Feature availability, usage limits and support levels may vary by plan.
The pricing page should clearly show which capabilities are available to free and paid users.
Businesses can use the Help Center, product documentation and support channels.
Paid users may also have access to additional onboarding, account support or implementation assistance depending on their plan.
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