Knowledge Center
Practical guides to product support after the sale
Learn how to create digital product guides, plan QR code support, manage warranty registration and publish clearer product information with MyQRGuide.
What Is a Post-Purchase Customer Experience Platform?
A post-purchase customer experience platform connects the product a customer already bought to guidance, support, warranty, loyalty, and Product Intelligence.
How MyQRGuide Helps Service Providers
Service locations can use a Smart QR™ Product Experience for hours, bookings, support, and follow-up — not only boxed products.
How to Make Your Product Information Discoverable by AI
AI systems can only use product facts you publish clearly. Public pages, stable URLs, and approved knowledge help; they do not guarantee ranking or recommendations.
AI Customer Support for Physical Products
AI Product Expert™ answers from approved product knowledge and can escalate to a person when the answer is not there.
Smart QR for Product Support: What Should Happen After the Scan?
A useful scan opens the right Product Experience: guides, support, warranty, and next steps for that product or location — not a generic homepage.
Warranty Registration Should Start a Relationship
Warranty registration on MyQRGuide is included on Free. Done well, it confirms the product and opens a channel for support and updates the customer asked for.
The Data Blind Spot After the Sale
Product Intelligence is about scans, guides, and support on the Mini Site you operate. MyQRGuide does not receive the marketplace’s buyer list.
A Better Post-Purchase Experience for Amazon & Marketplace Sellers
A Smart QR on the product can still help after a marketplace sale. Support and warranty flows must follow that marketplace’s policies, privacy rules, and customer consent.
Digital vs Printed Product Manuals
Printed manuals stay fixed. Digital Smart Guides can be updated after the product ships. PDF upload or export is optional where the plan and settings allow it.
Support First, Then Sell
Post-purchase marketing works when the customer has already been helped. Loyalty and offers should follow support, warranty, and consent — not interrupt them.
Create a Digital Product Manual with a QR Code
Publish a live Smart Guide on a Product Experience, then print a Smart QR™ that opens it. Dashboard clicks stay in Help; this page is the outcome checklist.
Where to Place a Smart QR on Packaging — and How to Test the Scan
Print contrast, quiet zone, and a phone test before the carton ships. A live QR can stay unlisted from search until you opt in.
A Troubleshooting Guide Template for Physical Products
Write symptom, safety, steps, and a human route in HTML. Do not invent error codes. Point AI Product Expert™ at this approved copy.
How to Update Product Instructions After the Product Ships
Keep the Smart QR URL stable. Correct the live Smart Guide. Flag safety changes. A printed insert already in the box will not change.
Worked Example: Scan to a Solution
A labelled walkthrough from Smart QR scan to guide, question, and warranty. Live opted-in Mini Sites are on /examples — this page does not invent screenshots.
Which Fields Belong on a Product Warranty Form
Ask only what you need to honour the warranty. Submissions stay private. Warranty registration is included on MyQRGuide Free; dashboard clicks stay in Help.
How to Publish a Product Manual in More Than One Language
Keep the Smart QR URL stable. Translate the live Smart Guide for markets you serve. A qualified person should review safety and legal wording before you publish.
How to Tell Whether Your Product Guides Help Customers
Look at scans, guide use, questions, and warranty on the Mini Site you operate. Do not invent conversion rates. Product Intelligence reports stay in Help.
When Setup Problems Become Support Tickets
A missing first-use step often becomes a ticket. Close the loop in the Smart Guide. Live chat and tickets depend on plan — exact inclusions stay on Pricing.
What to Put in Product Knowledge for AI Support
A packing list of facts AI Product Expert™ can use, and what must stay out. Not a ranking promise. Discoverability and answer behaviour stay on their own essays.