Topic

How-to guides

Practical steps for digital manuals, QR packaging, troubleshooting copy, translations, after-ship updates, and closing the loop from tickets back to the guide.

Create a Digital Product Manual with a QR Code

Publish a live Smart Guide on a Product Experience, then print a Smart QR™ that opens it. Dashboard clicks stay in Help; this page is the outcome checklist.

Where to Place a Smart QR on Packaging — and How to Test the Scan

Print contrast, quiet zone, and a phone test before the carton ships. A live QR can stay unlisted from search until you opt in.

A Troubleshooting Guide Template for Physical Products

Write symptom, safety, steps, and a human route in HTML. Do not invent error codes. Point AI Product Expert™ at this approved copy.

How to Update Product Instructions After the Product Ships

Keep the Smart QR URL stable. Correct the live Smart Guide. Flag safety changes. A printed insert already in the box will not change.

Worked Example: Scan to a Solution

A labelled walkthrough from Smart QR scan to guide, question, and warranty. Live opted-in Mini Sites are on /examples — this page does not invent screenshots.

How to Publish a Product Manual in More Than One Language

Keep the Smart QR URL stable. Translate the live Smart Guide for markets you serve. A qualified person should review safety and legal wording before you publish.

When Setup Problems Become Support Tickets

A missing first-use step often becomes a ticket. Close the loop in the Smart Guide. Live chat and tickets depend on plan — exact inclusions stay on Pricing.